The current set-top box is the Virgin TV 360 box, which is a compact and sleek device that offers seamless integration with Virgin Media's TV and broadband services. The Virgin TV 360 box supports 4K resolution and HDR content, and comes with a voice-controlled remote for easy navigation. It also offers features such as catch-up TV, on-demand content, and the ability to pause and rewind live TV. Before the TiVo box, Virgin Media offered the V+ box, which was first introduced in 2008. The V+ box offered features such as pause, rewind, and record live TV, as well as the ability to store up to 80 hours of content. The V+ box also supported high-definition content and offered a range of on-demand content. Overall, Virgin Media has continually updated its set-top boxes to offer users the latest technology and features, ensuring that its customers have access to the best possible viewing experience. Sounds good, right? Read on to find out more about our genius mesh WiFi Pods, the plug-in pals that’ll help keep things running smoothly in your home.

Ready and waiting in the app, we’ve put together a list of commonly asked questions we think you’ll find handy – covering topics like setting up the Hub, how to make the most of the Connect app and way more. However, the biggest issue lies with the fact if you have poor wifi then the app won’t launch so you can’t actually test the area that’s affected… third party speed testers are able to launch and work fine, so it begs the question why can’t virgins in house app do this? (Makes you wonder if they don’t want you to test your signal so you can’t claim compensation..) wifi is still hit and miss even with the boosters, so frustrating. This 5x hub is a trial hub and they are giving customer this without telling them. (Well never told me)If you're new to Virgin Media and having your services installed for the first time there are a few things you should look to do both prior to sign-up, and during the (usually around) two-week wait to having your services installed. The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

The situation with Virgin Media routers is rather tumultuous at the time of writing. Existing customers will have a mixture of the older Hub 3 and the newer Hub 4, depending on how long they've been a customer, and which broadband speed they receive. But it's even more mystifying than that, because Virgin Media is currently rolling out its latest Hub 5 router to those subscribing to its top speeds, but getting one may also depend on where you live, since the Hub 5 requires your local Virgin Media network to be upgraded to supply it. Confused? Prior to the Virgin TV 360 box, Virgin Media offered the V6 box, which was introduced in 2016. The V6 box was an upgrade from the previous TiVo box, and offered a faster processor, 4K resolution, and the ability to record six shows at once. The V6 box also featured a range of apps, including Netflix and YouTube, and allowed users to pause, rewind, and record live TV. Testing and activation: Once the installation is complete, the technician will test the connection and make sure everything is working correctly. You may need to activate your account online or over the phone before you can start using the broadband service There are over 600,000 members in our gang, all ready to help and share handy tips on getting the most from our services.Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Generally, the process involves the following steps: Book the right slot: It may seem obvious, but you'll have to be at home when the engineer arrives to set you up. Having apoken to a fair few Virgin Media technicians in our time, we can tell you you would be amazed how many people either forget or simply book a time that was never convenient in the first place Wi-Fi extender pods are currently unavailable (at the moment), likely due to the router mode issue.

For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. If this also fails then we currently have a known error with some of the data in our systems that's causing the app to not recognise the Hub in a minority of instances. We're already investigating this as a high priority.Unlike previous set-top boxes from Virgin, the TV 360 only needs a Virgin Media broadband connection either wired or over wifi. Previous boxes relied on the same coaxial cable that delivers your broadband being routed to wherever you have your TV, which could cause some installation headaches. The fact you now only need wifi makes installation of the TV 360 much, much easier. The positioning of your WiFi Pods is just as important as the positioning of your Hub or router. Your home’s size and layout, as well as various devices, appliances and materials, can all interfere with your WiFi Pods’ signal. You should avoid placing them behind furniture, near electronic-emitting appliances such as microwaves, on extension leads and close to the floor. Instead, install them where they can perform at their best: out in the open, as high as possible and away from other tech devices.

Well, Virgin Media will be able to tell you which router you're getting. It won't be the Hub 3 as that's now discontinued. But in the following table let's compare the three anyway so you can see what's what.

Take control of your WiFi connection

Along with your wireless broadband Hub, they’ll give the strongest possible connection to multiple devices without compromising on performance. So whether you’re streaming your favourite shows or browsing social media, they’ll deliver a fast and stable connection to mobiles, laptops, gaming devices and more, meaning that no one in the family has to compromise on their tech time. Win win.