Can we save you a trip?There are lots of ways to stay on top of your money that don’t involve going to a branch: We’re happy to help with any general questions, so please get in touch through our social media channels. We’re sorry but we can't answer any account specific questions. Do your everyday banking with our mobile app. It’s extra safe and secure, and available on iOS and Android devices. Yes. As this account pays a variable rate of interest it can change over time. We’ll always let you know of any planned changes to the rate. Our account conditions (PDF, 210KB) explain when and how we do this. For example, we might review the interest rate if the Bank of England base rate changes.

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By completing this form, you agree to us recording all the details you share. We'll only use what you tell us in relation to this complaint. We always try to find new ways to make banking simple, and to give more support when you need it. Take a look at some of the things we do to help make it easier to bank with us. A dazzling fantasy tale about a brave crew attempting to sail north to the eaves of the world, fighting snow-goblins and finding Grandfather Frost, all the while guided by the magical legend of Kalifax. The Captain wants to sail his ship, the Volantix, to the other side of the West, into spice winds and lazy islands that bloom like summer flowers. He'll have to take his crew under the rifters of the sky, past strange squeaking beasts, and through narrow icy seas. None of the sailors want to go, until Tom tells them the story of Kalifax, the magical elfin torch that burns brighter as danger gets greater, and will always keep you warm. If you have reported your debit card as lost or stolen you can view your card details in the app the following day. At Halifax, we're also putting in Talking ATMs as we replace older cash machines. With a Talking ATM you can plug in your headphones and listen to instructions to help you do your banking. And if you plug in your headphones first of all, you’ll hear a message that guides you to the card slot and PIN pad.Our automated service is available 24 hours a day, 7 days a week, Our advisers are available 8am – 8pm, seven days a week. The following guides explain some of the most common things people want to know about their account. The interest rate is variable. Interest is paid 12 months after you open the account. The rate applies to the full balance. Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rate. You'll find cash machines outside most of our branches. You can use them any time of day or night for:

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With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools.Did you know you can do your everyday banking at your local Post Office? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office you can: